Frequently Asked Questions

Please note: Many of your questions may be answered in your Mark Ultra VIII Owner's Manual.

  • I don't have my IAS membership card. What do I do?
    Contact IAS Administrations (www.iasmembership.org) and ask them to send you a new IAS membership card. Or contact the IAS Membership Officer in your local Church of Scientology.
  • My IAS membership expires in a few months. Can I still buy a meter?
    Yes. Any Scientologist who is in good standing with the Church and has a current IAS Annual or Lifetime Membership may own a Mark Ultra VIII E-Meter. However, to retain the right to own the meter, you will need to renew your Annual Membership or upgrade to Lifetime Membership on or before the date on which your current membership expires.
  • I am going on a trip. Can my meter be checked in as luggage?
    Yes. Your meter should be properly packaged as delineated in Section Nine of your Owner's Manual, and you may check it in as luggage or bring it as carry on, whichever you prefer. Your airline may have specific requirements for the transportation of electronic equipment. Find out and follow these regulations in relation to your meter.
  • I lost my invoice with my registration code on it. What do I do?
    Contact the person who sold you the meter in your local church and ask them to assist you.
  • May I transfer the ownership of my meter to someone else?
    Yes, provided the person to whom you wish to transfer ownership is in good standing with the Church and has a current IAS Annual or Lifetime Membership. Also, the person will have to sign the legal agreements in a Church of Scientology before you can relinquish ownership. To begin the procedure, have the person’s IAS membership number to hand. Go to www.hubbarde-meter.org and click on “Sign In.” When you arrive at the “My E-Meters” page, click the arrow next to “Status” for the meter you wish to transfer. Then use the Transfer Ownership option. The on-screen instructions will walk you through the steps.
  • May I buy a meter if I'm a minor?
    Yes. However, to purchase a meter, you must be accompanied by a legal guardian who will sign the legal agreements on your behalf.
  • Will my meter's charger work correctly on non-US electrical outlets?
    Yes. Use the electrical adapter provided with your meter when it was purchased. If for some reason you do not have the adapter for your region, please contact the Bookstore Officer of your local Church of Scientology who can assist you.
  • How do I get another computer cable or other accessory item?
    A computer cable or other accessories may be purchased from your local Church of Scientology or, if unavailable, from Bridge Publications, Inc. or New Era Publications International ApS.
  • I forgot my log-in name and/or password. What do I do?
    Use the password reset page on this site.
  • May I change the language of my meter?
    Yes. See the Language Selection page in the “Getting Started” section of your E-Meter Owner's Manual.
  • What do I do if I damaged my meter/RTA?
    Please refer to Section Nine, entitled “Service and Warranty” in your Owner's Manual.
  • May I buy a meter for someone as a gift?
    Yes, provided the person is in good standing with the Church and has a current IAS Annual or Lifetime Membership. If he or she will not be with you when you buy the meter, you must first sign the legal agreements and take possession yourself as the owner. Then, with the person’s IAS membership number to hand, go to www.hubbarde-meter.org and click on “Sign In.” When you arrive at the “My E-Meters” page, click the arrow next to “Status.” Then use the Transfer Ownership option. The on-screen instructions will walk you through the steps.
  • Do I need to keep the box my meter came in?
    Yes. Please refer to Section Two of your Owner's Manual entitled “Unpacking Your E-Meter.” Replacement boxes can be purchased from Bridge Publications, Inc. or New Era Publications International ApS.
  • The meters in the auditing rooms in my local Church of Scientology are a special color. Can I buy one?
    No. Such meter colors are for Churches of Scientology only. These are not available for parishioner purchase.
  • I have purchased a Mark Ultra VIII. What do I do with my Mark Super VII Quantum?
  • May I use my Mark Super VII Quantum leads, RTA, charger or other accessories with my Mark Ultra VIII?
    No. The Mark Ultra VIII comes with a complete set of all accessories you will need, including a custom carrying case for durability and security. Also included are five sizes of newly engineered, lightweight electrodes for greater preclear comfort and more accurate meter readings. You should not need to use accessories from earlier edition meters with your new meter.